Packaging, Shipping & Returns
How does ChurchGear ship and ensure packages?
1. Super Safe Packaging
A casual used gear seller will probably ship you a broken item. It’s not their fault. Simply put, shipping production gear safely is not for the faint of heart. Speakers are heavy. Power amps have sides that can bend and break. Mixing boards need to be shipped on a pallet with a Freight company.
Casual gear sellars are going to go to UPS and ask how they can ship their item to you. Or worse, they’ll just toss the piece in a box. We’ve been packing and shipping production gear for over 15 years. Custom boxes, fully insured. We have a dedicated shipping station equipped with the packing experts and materials to ship your gear perfectly:
Custom Boxes
We have an entire wall with every box size you could ever need to ship gear safely. Picking a box that’ll hold the gear snuggly so it's not sloshing around is critical.
Protective Corners
Power amp sides can bend. ChurchGear power amps stay safe with our protective corners.
Heavy duty styrofoam
Buying a small speaker or smaller mixing board? We’ve got you covered. We fortify boxes with heavy duty styrofoam when needed to ensure the box’s integrity is strong enough to ship your gear safely.
Bubble wrap
We have four giant rolls of bubble wrap mounted to the wall. Yes, really.
Freight
Shipping items over 70 pounds is an entirely different ball game. Need a giant speaker or large mixer? We’ve got years of experience and dedicated team members who specialize in freight shipping. Wherever you are in the world, we can get our gear to you.
Bottom Line: We’ve shipped every single category of gear 100 if not 1,000 times. In our early years, we had some packages go arry. Now that we’ve been doing this for 15 years, we know how to safely ship used gear better than anyone else in the world.
2. Next Day Shipping
Over 90% of our gear is shipped within one business day. We have multiple team members who specifically ship items Monday through Friday. Casual gear sellers will ship their gear when they get around to it. Shipping items quickly at ChurchGear is an automatic, dedicated part of our day. Shipments go out quickly so they can arrive at your door fast. You will receive an online tracking number for your shipment so you can see it’s progress all the way to your doorstep.
3. 30-Day Return Policy
Our 30-day return policy applies to any purchase made on churchgear.com. From the day your gear arrives at your doorstep, you have 30 days to love it. If you are dissatisfied for any reason or simply don’t want to keep it, you are welcome to return the item in the same condition for a full refund of the purchase price.
“What about shipping return costs?”
For any items not as advertised, ChurchGear will cover the shipping costs. If you simply change your mind on an item you purchased, you would be responsible for all shipping costs. There are no restocking fees on any items received back in the original condition. The return must be initiated and the item shipped with online tracking within 30 days of the date the item arrived to you.
Here is what our customers are saying
about our Super Safe Packing practices
So now what?
Now that you know we will ship your gear perfectly, you need to join our small group of people who get early 48 hour access to our best gear before anyone else in the world. Join the Early Service today, and you’ll see our best gear each week on Monday at 8:45AM.
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